Refund policy
At LarineCo, we strive to ensure your complete satisfaction with our products. If you are not entirely pleased with your purchase, we're here to help.
First-Time Orders: If you're not totally in love with your first order, we will refund you 100% within 30 days of you having received it. Please fill out the contact form; our team will gladly help!
Subsequent Orders: If it's not your first order and you've experienced an issue, please reach out to our customer service team to discuss your concerns and explore available options.
Return Process:
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Contact Us: To initiate a return, please contact our customer service team to approve the return and receive our return address.
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Prepare Your Package: Ensure the item is securely packaged to prevent damage during transit.
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Shipping: Ship the item to the provided return address. Please note that return shipping costs are typically not refunded unless the return is due to a mistake on our part.
- The order and package need to be unused and unopened.
Refunds:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, the refund will be processed to your original method of payment within 5-7 business days, depending on your card issuer's policies.
Shipping Costs: Shipping costs are typically not refunded for product returns unless the return is due to a mistake on our part.
Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately (Within 15 days of receiving it) so we can reship the order promptly.
Contact Us: For any questions or to initiate a return, please contact our customer service team through our contact form.