Refund policy

At LarineCo, we strive to ensure your complete satisfaction with our products.

IMPORTANT: Our products are cosmetic oral care items intended for cleaning, freshening, and maintaining oral hygiene only. These statements have not been evaluated by the FDA. Our products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary. This refund policy does not guarantee product effectiveness for any medical condition.

If you are not entirely pleased with your purchase, we're here to help.

 

 

First-Time Orders: If you're not totally in love with your first order, we will refund you 100% within 30 days of you having received it. Please fill out the contact form; our team will gladly help!

Subsequent Orders: If it's not your first order and you've experienced an issue, please reach out to our customer service team to discuss your concerns and explore available options.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team to approve the return and receive our return address.
  2. Prepare Your Package: Ensure the item is securely packaged to prevent damage during transit.
  3. Shipping: Ship the item to the provided return address. Please note that return shipping costs are typically not refunded unless the return is due to a mistake on our part.
  4. The order and package need to be unused and unopened.

REFUND EXCLUSIONS:

- Refunds will not be provided for claims that products failed to treat, cure, or prevent any medical condition, as our products are cosmetic items only

- No refunds for allergic reactions or sensitivities to natural ingredients

- No refunds based on individual variation in results or effectiveness

- Products that have been used for medical purposes contrary to their intended cosmetic use

Refunds:

  • Once we receive your returned item, we will inspect it to ensure it meets our return conditions (unused, unopened, original packaging). We reserve the right to deny refunds for items that do not meet these conditions or show evidence of misuse. You will be notified of the status of your refund within 3-5 business days of our receipt.
  • If approved, the refund will be processed to your original method of payment within 5-7 business days, depending on your card issuer's policies.

Shipping Costs: Shipping costs are typically not refunded for product returns unless the return is due to a mistake on our part.

Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us immediately (Within 15 days of receiving it) so we can reship the order promptly.

 

TIME LIMITATIONS:

- All refund requests must be initiated within 30 days of delivery

- Claims for damaged or incorrect items must be reported within 15 days of delivery

- No refunds will be processed for claims made beyond these timeframes

- Customers must provide proof of purchase and delivery confirmation

Contact Us: For any questions or to initiate a return, please contact our customer service team through our contact form.

LarineCo's total liability for any refund claim shall not exceed the purchase price of the specific product(s). We are not liable for any indirect, consequential, or punitive damages arising from product use or the refund process.