Shipping policy

Shipping Overview

At LarineCo, we are dedicated to ensuring that your orders are processed promptly and delivered efficiently. This policy outlines our shipping procedures, delivery times, and related terms.

Processing Time

• Order Processing: Orders are processed within a few hours after payment confirmation.
  
  
• Business Days: Processing occurs Monday through Friday.
  
  
• Non-Shipping Days: Orders will not be shipped on weekends or public holidays.
  
  
• Order Confirmation: A confirmation email with tracking information will be sent once your order has shipped.
  
  
  

Shipping Rates & Delivery Estimates

DELIVERY DISCLAIMER: All delivery times are estimates only and not guaranteed. LarineCo is not liable for delays caused by carriers, customs, weather, or other factors beyond our control. We make no guarantee of delivery by any specific date or time.

Shipping times vary based on location.

Note: Delivery times are estimates and may vary due to factors such as carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Protection

We offer Shipping Protection on every order to safeguard your shipment during transit.

Important: If you choose to remove Order Protection from your order, LarineCo is not liable for packages that are lost, stolen, or damaged in transit.

International Shipping

 

INTERNATIONAL SHIPPING LIMITATIONS:

- LarineCo is not responsible for packages held, seized, or rejected by customs

- Customers are responsible for ensuring products can be legally imported to their country

- Some countries may restrict or prohibit oral care products containing certain ingredients

- Additional delays may occur due to customs inspections or documentation requirements

- LarineCo does not provide customs brokerage services or assistance with customs clearance

• Availability: LarineCo ships to most countries worldwide.
  
  
• Shipping Costs: International shipping prices vary by territory and will be displayed at checkout.
  
  
• Duties and Taxes: Customers are responsible for any applicable customs duties, taxes, or fees imposed by their country.
  
  
• Delivery Times: International shipping times vary based on the selected service and customs processing times.
  
  

INTERNATIONAL SHIPPING LIMITATIONS:

- LarineCo is not responsible for packages held, seized, or rejected by customs

- Customers are responsible for ensuring products can be legally imported to their country

- Some countries may restrict or prohibit oral care products containing certain ingredients

- Additional delays may occur due to customs inspections or documentation requirements

- LarineCo does not provide customs brokerage services or assistance with customs clearance

Order Tracking

• Tracking Information: Once your order ships, you will receive a tracking number via email.
  
  
• Tracking Updates: You can monitor your package's progress through the carrier’s website.
  
  
• Assistance: If your tracking information hasn’t been updated within 7 business days, please contact our support team.
  
  

  TRACKING LIMITATIONS: Tracking information is provided as a courtesy and may not always be accurate or up-to-date. LarineCo is not responsible for tracking errors, delayed updates, or carrier tracking system failures. Absence of tracking updates does not indicate package loss or delay.

Lost, Stolen, or Delayed Packages

IMPORTANT LIABILITY LIMITATION: If you choose to remove Order Protection from your order, LarineCo is not liable for packages that are lost, stolen, damaged in transit, delivered to incorrect addresses, or any other shipping-related issues. By declining protection, you assume all risk of loss during shipment. This limitation applies regardless of carrier fault or circumstances.

 

CUSTOMER ADDRESS RESPONSIBILITY: Customers are solely responsible for providing accurate, complete shipping addresses. LarineCo is not liable for delivery delays, non-delivery, or additional costs resulting from incorrect, incomplete, or outdated addresses. Address changes after processing may incur additional fees.

• Delivered but Not Received: If your package is marked as delivered but you haven’t received it, please check with neighbors, your building’s mailroom, or your local post office. If you still don't receive it after 7 business days, please reach out to us. 
  
  
• Lost in Transit: If your package is lost during transit, contact our support team within 7 days of the expected delivery date for assistance.
  
• Liability: LarineCo is not responsible for stolen packages or incorrect addresses provided at checkout unless Order Protection was purchased.

Address Changes & Order Modifications

• Modification Window: If you need to change your shipping address or modify your order, please contact us within 1 hour of placing your order.
  
  
• Processing Limitations: Once an order has been processed, we may not be able to make changes.

Returns & Exchanges

• Policy Details: For information on returns or exchanges, please refer to our Refund Policy.

Holiday & High-Demand Periods

• Extended Shipping Times: During peak seasons (holidays, sales events), shipping times may be extended due to increased order volume.
  
  
• Recommendation: We advise placing orders early to ensure timely delivery during these periods.

FORCE MAJEURE:

LarineCo shall not be liable for any shipping delays or failures due to circumstances beyond our reasonable control, including but not limited to: natural disasters, war, terrorism, labor disputes, government actions, pandemic restrictions, carrier disruptions, or other acts of God. In such cases, delivery times may be extended without liability.

Contact Us

If you have any questions about our shipping policy, please reach out to us